All 24 words on this card
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ABOVE AND BEYOND SERVICE
APPRECIATE YOUR TEAM!
ASK HOW YOU MAY ASSIST A GUEST
BE FAST & EFFICIENT
BE POLITE
DO YOUR PRESHIFT STRETCHES
ESCORT A GUEST
EXTEND A WARM WELCOME
GOOD EVENING
HAVE A SENSE OF URGENCY
INTRODUCE YOURSELF TO GM
MAKE EYE CONTACT WITH GUESTS
NAME A MEETING ROOM SPACE
PICK UP TRASH IN THE HALLWAYS
PREPARE A SURPRISE & DELIGHT
REVIEW FORBES STANDARDS
SHARE A TREAT
SMILE
SPEAK CLEARLY
TAKE A TOUR OF THE SPA
TELL A GUEST GOOD AFTERNOON
TELL A GUEST GOOD MORNING
TELL THE CHEF THANK YOU FOR LUNCH
USE A FRIENDLY VOICE