All 23 words on this card
The words called so far are highlighted, to check a winning card.
'nice to e-meet you'
'where is my order '-havent paid yet
Be a Good Listener
Be Calm
Be Friendly
Be Honest
Be Patient
Be Professional
Be Respectful
cant get a word in on the phone
Give everyone a chance to adjust.
Let them know you will set aside time for them.
Let them tell their story.
Make positive memories for everyone.
Offer assistance to everyone.
Support them in many ways.
This is your job.
Treat them as you would want to be treated.
You are always there for them.
You have a team to back you up!
You know what you're doing!
Your body language.
Your tone of voice.
