All 24 words on this card
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Acknowledge competing priorities
Actively listen without judging
Align resolution with values
Balance empathy and accountability
Better together
Challenge respectfully
Coach others through conflict
Community
Create space for others to speak
Empowerment
Encourage creative problem-solving
Encourage diverse perspectives
Facilitate cross-team resolution
Follow up on resolution plans
Own and correct mistakes
Prioritize customer needs
Recognize respectful behaviour
Reflect on emotional triggers
Remain calm under pressure
Seek cross-functional collaboration
Share impact on customers
Share rationale openly
Step back to let others lead
Use facts over emotion