Customize Patient Experience Bingo Cards
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Added a new insurance
Asks "how long is this going to take"
Asks for a tissue
Called a provider's office for orders
Cash co-pay
Collected payment for services
Completed an estimate
Introduce yourself by name
Manage Up a different department
New patient to WellSpan
Offer comfort items to waiting patients (water coloring supplies magazines etc.)
Patient does know their insurance
Patient eating while they are waiting to be seen
Patient had Medicare insurance
Patient has a birthday in October
Patient told you a joke
Patient told you about their day
Recognize a coworker for specific actions taken to enhance patient experience
Signed up patient on My WellSpan portal
Thank the patient
Update patient about wait time
Use an empathy statement ("I see that ... I sense that ... I hear that ... It seems like ...)
Used language translation
Worked the work queues
Preview
B
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N
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O
Added a new insurance
Asks "how long is this going to take"
Asks for a tissue
Called a provider's office for orders
Cash co-pay
Collected payment for services
Completed an estimate
Introduce yourself by name
Manage Up a different department
New patient to WellSpan
Offer comfort items to waiting patients (water coloring supplies magazines etc.)
Patient does know their insurance
FREE
Patient eating while they are waiting to be seen
Patient had Medicare insurance
Patient has a birthday in October
Patient told you a joke
Patient told you about their day
Recognize a coworker for specific actions taken to enhance patient experience
Signed up patient on My WellSpan portal
Thank the patient
Update patient about wait time
Use an empathy statement ("I see that ... I sense that ... I hear that ... It seems like ...)
Used language translation
Worked the work queues
Info
This bingo card was created randomly from a total of 24 words.
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