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"MY PLEASURE"
"THANK YOU FOR CALLING"
ASK IF ANYTHING ELSE NEEDED
ASK PAT IF HAVE ANY ?
BE GENUINE
CALL PAT BY NAME
COMPLETE ALL AIDET VIDEOS & QUIZ
COMPLIMENT A TEAM MEMBER
GO THE EXTRA MILE FOR A PATIENT
GO THE EXTRA MILE FOR A STAFF MEMBER
GREET 3 PEOPLE YOU DON'T KNOW IN THE ELEVATOR
HOW CAN I MAKE THIS PATIENT'S EXPERIENCE BETTER
INFORM PAT OF DELAYS & APOLOGIZE
INTRODUCE YOURSELF TO AN EMPLOYEE YOU DON'T KNOW
LET PAT KNOW WHEN WILL RECEIVE RETURN CALL
LISTEN W/O INTERRUPTING
MAKE A CONNECTION WITH PAT ON A CALL
MAKE SURE THE SMILE SHOWS IN YOUR VOICE
TELL PAT WE ARE ALWAYS HERE TO HELP
TELL PAT WHAT YOU ARE DOING & WHY
THANK THE PAT FOR THEIR PATIENCE
VERBALIZE GRATITUDE FOR CHOOSING HMC
WARM TXFR A CALL INTERNALLY USING AIDET WITH BOTH PAT & COWORKER
WEAR YOUR ID BADGE
Preview
A
I
D
E
T
"MY PLEASURE"
"THANK YOU FOR CALLING"
ASK IF ANYTHING ELSE NEEDED
ASK PAT IF HAVE ANY ?
BE GENUINE
CALL PAT BY NAME
COMPLETE ALL AIDET VIDEOS & QUIZ
COMPLIMENT A TEAM MEMBER
GO THE EXTRA MILE FOR A PATIENT
GO THE EXTRA MILE FOR A STAFF MEMBER
GREET 3 PEOPLE YOU DON'T KNOW IN THE ELEVATOR
HOW CAN I MAKE THIS PATIENT'S EXPERIENCE BETTER
FREE
INFORM PAT OF DELAYS & APOLOGIZE
INTRODUCE YOURSELF TO AN EMPLOYEE YOU DON'T KNOW
LET PAT KNOW WHEN WILL RECEIVE RETURN CALL
LISTEN W/O INTERRUPTING
MAKE A CONNECTION WITH PAT ON A CALL
MAKE SURE THE SMILE SHOWS IN YOUR VOICE
TELL PAT WE ARE ALWAYS HERE TO HELP
TELL PAT WHAT YOU ARE DOING & WHY
THANK THE PAT FOR THEIR PATIENCE
VERBALIZE GRATITUDE FOR CHOOSING HMC
WARM TXFR A CALL INTERNALLY USING AIDET WITH BOTH PAT & COWORKER
WEAR YOUR ID BADGE
Info
This bingo card was created randomly from a total of 24 words.
The BINGO header was customized to "AIDET".
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