All 25 words on this card
The words called so far are highlighted, to check a winning card.
acknowledge someone's feelings
Ask the patient about them
Explain duration of a procedure/wait time etc.
Explain the next step
Explain the plan
Explained you role
Good morning Mr/Ms.
Greet everyone with a smile and hello
Introduce yourself
Knock on a patient door and ask if you can enter
Manage up a coworker
Manage up a different department
Manage up a physician
Manage up physical therapy
Manage up social work/case manager
Manage up yourself
My name is__ and I have been a (job title) for___ years
Sit while talking to patient
Smile when talking on the phone
Tell the patient they will get great care today
Thank a coworker
Thank a patient for coming in
Thank the patient for allowing you to care for them
Thank you for choosing us
You will be going to radiology and it typically takes 30 mins
