All 24 words on this card
The words called so far are highlighted, to check a winning card.
“I called already” (no documentation)
Patient argues about copay
Patient arrives 30 minutes early
Patient asks about parking
Patient asks for manager
Patient asks for provider not in office
Patient asks for Wi-Fi password
Patient brings a full entourage
Patient brings printed Google research
Patient complains about wait time
Patient doesn’t know DOB
Patient forgets ID or insurance
Patient forgets paperwork at home
Patient has a fun hair color
Patient insists appointment is urgent
Patient mispronounces provider name
Patient pays in exact change
Patient refuses to sign forms
Patient requests same-day results
Patient shows up at wrong location
Patient shows up on wrong day
Patient tries to skip check-in steps
Patient wants appointment “real quick”
Patient wants to walk in