All 55 words on this card
The words called so far are highlighted, to check a winning card.
Acknowledge
Apologize if you don't know the answers.
Be a Good Listener
Be assertive
Be Available
Be awesome
Be Calm
Be Friendly
Be helpful
Be Honest
Be Patient
Be Professional
Be Respectful
Billing
Callback
Cancel
Collections
Commercial
Company policy
Contract
Dual
Electric
Empathize with customer
Enrollment
Fixed
Gas
Give everyone a chance to adjust.
Happy to help
Helping customers is what we do
Let them know you will provide a callback.
Let them tell you their issue/concern.
Make positive memories for everyone.
New customer
Offer further assistance
Operations
Please hold
Reinstate
Renewal
Residential
Sales
Service with a smile
Support your team.
Thank you for your time
There satisfaction our mission
Third party verification
Treat them as you would want to be treated
Variable
Welcome packet
Winback
You are great
You have a team to back you up!
You know what you're doing!
Your are valued
Your call is important to us
Your work makes a difference
