All 24 words on this card
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Ask the patient "What will make today a great day for you?
Explain
Explain the routine for the day
Explain why we hourly round
Find a new way to manage yourself up.
Give an estimate of wait time
Give out earplugs/eye mask
Introduce yourself to a physician
Knock on a patient door and ask if you can enter
Manage up a coworker
Manage up a different department
Manage up a physician
Manage up physical therapy
Manage up social work/care manager
Manage up yourself
Service Recovery
Sit at the patient's bedside while talking to them
Smile
Take time to listen to the patient
Talk to the patient about what they need when they go home
Teach the patient about the quiet at night protocol
Teach the side effect of a medication
Tell the patient they will get great care today
Thank the patient for letting us take care of them
