All 24 words on this card
The words called so far are highlighted, to check a winning card.
Acknowledge 5 people in the hall/waiting area
Answer the phone with a smile
Ask patient for 2 identifiers
Ask patients "Is there anything else I can help you with today"
Escort the patient to the next department/out of clinic
Explain all aspects of a procedure
Explain how the patient will recieve results
Introduce yourself to a provider/staff member
Introduce yourself to the patient/family
Knock on the patient's door
Manage up a coworker
Manage up a different department
Manage up a provider
Manage yourself up
Offer a patient a wheelchair
Open the door for a patient/visitor/family
Show empathy for patient's situation
Sit at eye level when talking to a patient when possible
Teach patients about side effects of medicine/contrast
Tell the patient they will get great care today
Thank patients for letting us care for them
Use the phrase "our priority is"
Use the phrase "quality of care is a high priority"
Use the phrase"for your safety"
