All 25 words on this card
The words called so far are highlighted, to check a winning card.
Apologize/Empathize
Come To Work Showtime Ready!
Give Undivided Attention
Hold The Door
Immediately Acknowledge
Introduce Yourself
Invite Them Back
Make A Sincere Connection
Offer A Demonstration Of A Service
Offer Assistance
Offer Options
Offer To Help A Teammate
Provide Feedback To Help Your Team
Provide Personalized Advice
Put The Customer Before Process
Say \\\"Please\\\"
Say \\\"Thank You\\\"
Use \\\"I'd be happy to help you here\\\" instead of \\\"I can help you\\\"
Use Mrs./Mr. when addressing older customers (unless you have been told otherwise)
Use plain Language
Use Term \\\"It Was My Pleasure\\\"
Use The Customers Name
Use The Term \\\"We\\\" not \\\"They\\\" when referring to anything TD
Walk Customer To Platform/Direct Customer To Someone Specific
Walk Your Customer Out
