All 24 words on this card
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Acknowledge 5 people
Agenda provided
Ask do you have any questions?
Ask is there anything else I can I can help you with?
Ask What will make today a great day for you?
Display of professional appearance
Explain duration
Explain that they will get great care today
Explain the routine for the day
Find a new way to manage yourself up
Introduce yourself
Manage up a coworker
Manage up a different department
Manage up Philhaven
Manage up yourself
Meeting began on time
Open Communication
Speak respectfully and calmly
Thank you for coming
Use eye contact while talking
Use of problem solving
Use the phrase "for your safety"
Use the phrase "our priority is"
Use the phrase "quality of care is a high priority"