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All 24 Words used in this Bingo Card

"Close the Gap", Acknowledge 5 people in the hallway, Ask "Is there anything else I can do?", Ask "What are you most interested in accomplishing in this visit?", Ask "What questions do you have?", Conduct Room and Round, Explain survey process to patient, Explain the duration of an exam, Greet a guest by name, Introduce coworker by name, Introduce yourself by name, Knock on patient door before entering, Manage Up a different department/clinic, Manage up a coworker, Manage up physician, Offer comfort items to waiting patients (water magazines etc.), Recognize a coworker for specific actions taken to enhance patient experience, Round on Reception Area, Thank the patient, Update patient about wait time, Use HEART in Service Recovery, Use an empathy statement ("I see that ... I sense that ... I hear that ... It seems like ...), Use the phrase "For your comfort ...", Use the phrase "To protect your privacy ..."