Customize Coping with Difficult People - Skills Bingo Cards
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Acknowledge the Person's Feelings
Ask "How can it be better?"
Ask Open-Ended Questions
Ask clarifying question
Be Playful Fun Loving & Friendly
Be Supportive
Create a Problem-Solving Scenario
Do NOT Agree with the complaints
Do NOT Counter-Attack
Do NOT Debate
Do NOT Get Defensive
Do NOT ask more than they can do
Expect Responses
Help them prioritize
Keep focus of your positivity
Listen Attentively
Make alternative suggestions
Remain Calm
Respect the Person
Say "Tell me something positive."
Set Clear Boundaries
Show Them Ways to Say No
Wait in Silence
Walk Away if Necessary
Preview
Coping Skills Bingo
Acknowledge the Person's Feelings
Ask "How can it be better?"
Ask Open-Ended Questions
Ask clarifying question
Be Playful Fun Loving & Friendly
Be Supportive
Create a Problem-Solving Scenario
Do NOT Agree with the complaints
Do NOT Counter-Attack
Do NOT Debate
Do NOT Get Defensive
Do NOT ask more than they can do
FREE
Expect Responses
Help them prioritize
Keep focus of your positivity
Listen Attentively
Make alternative suggestions
Remain Calm
Respect the Person
Say "Tell me something positive."
Set Clear Boundaries
Show Them Ways to Say No
Wait in Silence
Walk Away if Necessary
Info
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