All 29 words on this card
The words called so far are highlighted, to check a winning card.
Advise the customer of the Customer Satisfaction Survey when ending a phone call
Ask a customer if they are Very Satisfied with your Service
Ask a customer on a phone call "Is there is anything else I can help you with?"
Assist With or Take Ownership of an Absent Peer's Work Item
Call a customer and CDWC a Sustain
Call a customer to acknowledge receipt of their dispute
Call a customer to close a billing inquiry
Claim all RDS's in Assigned within 30 minutes of your tour start
Close a 120 dispute
Close a 90 dispute
Complete a Qualified Ready Now RDS
Have No Triage Underway Resolvers on your Worklist
Learn something new (work related) to share in your team huddle
Negotiate an Efficiency with a customer
No Blank Resolvers on your Worklist
No RDS's over 5 days on your Worklist (Assigned and Claimed)
Note RDS/DTS that customer was contacted and expectations were set
Obtain via phone call valid information or supporting documentation to move forward on a dispute
Obtain a 98% adherence (not including days off)
Participate in a Customer Service Week Activity
Receive a Rave Review
Send an ECard
Send an External Rave Review (other org)
Send an Internal Rave Review
Share a Best Practice in your team huddle
SME a Peer
Turn a Frown Upside Down - Make an Irate Customer Happy
Use the Cube to get a Question Answered
Warm Transfer a Customer
