All 28 words on this card
The words called so far are highlighted, to check a winning card.
Advise the customer of the Customer Satisfaction Survey when ending a phone call
Ask a customer if they are Very Satisfied with your Service
Ask a customer on a phone call "Is there is anything else I can help you with?"
Assist With or Take Ownership of an error in processing or previous call
Be back from breaks and lunches on time
Be positive in chat
Call back a provider when dropped call
Email you sups ways you can improve your customer service
Learn something new (work related) to share in your team huddle
Leave the provider happy
Make a co worker smile
Make a positive connection with provider
No negativity
Participate in a Customer Service day Activity
Practice active listening
Receive a Rave Review
Repeat the issue to the provider for understanding
Send an ECard
Send an Internal Rave Review
Share a Best Practice in main chat
Show empathy in call
SME a Peer
Talk to 2 3rd party providers
Talk with a positive upbeat tone
Turn a Frown Upside Down - Make an Irate Customer Happy
Use positive language
Use the Chat to get a Question Answered
Warm Transfer a Customer
