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All 24 Words used in this Bingo Card

Added a new insurance, Asks "how long is this going to take", Asks for a tissue, Called a provider's office for orders, Cash co-pay, Collected payment for services, Completed an estimate, Introduce yourself by name, Manage Up a different department, New patient to WellSpan, Offer comfort items to waiting patients (water coloring supplies magazines etc.), Patient does know their insurance, Patient eating while they are waiting to be seen, Patient had Medicare insurance, Patient has a birthday in October, Patient told you a joke, Patient told you about their day, Recognize a coworker for specific actions taken to enhance patient experience, Signed up patient on My WellSpan portal, Thank the patient, Update patient about wait time, Use an empathy statement ("I see that ... I sense that ... I hear that ... It seems like ...), Used language translation, Worked the work queues