Coping with Difficult People - Skills Bingo Caller

A random online bingo calling tool: draw the words or phrases one at a time. No sign-in needed.

0 of 24 words called

Press Call next word to draw the first word.

Words Called

No words called yet. The newest call is listed first.

The words called so far are highlighted, to check a winning card.

Acknowledge the Person's Feelings

Ask "How can it be better?"

Ask clarifying question

Ask Open-Ended Questions

Be Playful Fun Loving & Friendly

Be Supportive

Create a Problem-Solving Scenario

Do NOT Agree with the complaints

Do NOT ask more than they can do

Do NOT Counter-Attack

Do NOT Debate

Do NOT Get Defensive

Expect Responses

Help them prioritize

Keep focus of your positivity

Listen Attentively

Make alternative suggestions

Remain Calm

Respect the Person

Say "Tell me something positive."

Set Clear Boundaries

Show Them Ways to Say No

Wait in Silence

Walk Away if Necessary