| Summarizes the next steps before ending the call | Apologizes appropriately ("I’m sorry for the inconvenience.") | Repeats key details to confirm understanding | Greets the caller professionally | Uses a professional closing ("Thank you for calling!") |
| Uses the caller’s name during the conversation | Acknowledges the customer's feelings | Offers to follow up with an email or further assistance | Avoids filler words ("uhm " "like " "you know") | Avoids interrupting the caller |
| Does not place the caller on hold without asking | Uses an appropriate volume (not too loud or too soft) | FREE | Speaks clearly and slowly | Uses polite phrases ("May I help you?" / "You're welcome") |
| Keeps emotions under control | Stays calm even when the customer is upset | Uses a positive tone | Offers a solution to a problem | Confirms information before ending the call |
| Ends the call on a positive note | Does not use slang or informal language | Asks a clarifying question ("Could you explain further?") | Uses "please" and "thank you" naturally | Explains policies or procedures clearly |
This bingo card was created randomly from a total of
25 events.
Acknowledges the customer's feelings, Apologizes appropriately ("I’m sorry for the inconvenience."), Asks a clarifying question ("Could you explain further?"), Avoids filler words ("uhm " "like " "you know"), Avoids interrupting the caller, Confirms information before ending the call, Does not place the caller on hold without asking, Does not use slang or informal language, Ends the call on a positive note, Explains policies or procedures clearly, Greets the caller professionally, Keeps emotions under control, Offers a solution to a problem, Offers to follow up with an email or further assistance, Repeats key details to confirm understanding, Speaks clearly and slowly, Stays calm even when the customer is upset, Summarizes the next steps before ending the call, Uses "please" and "thank you" naturally, Uses a positive tone, Uses a professional closing ("Thank you for calling!"), Uses active listening ("I understand your concern"), Uses an appropriate volume (not too loud or too soft), Uses polite phrases ("May I help you?" / "You're welcome"), Uses the caller’s name during the conversation.Host Instructions:- Decide when to start and select your goal(s)
- Designate a judge to announce events randomly or as they happen
- Cross off events from the list when announced
Goals:- First to get any line (up, down, left, right, diagonally)
- First to get the four corners
- First to get two diagonal lines through the middle (an "X")
- First to get all squares
Guest Instructions:- Check off events on your card as they occur
- If you complete a goal, shout "Bingo!". You've won!
- The judge decides in the case of disputes
| Uses a professional closing ("Thank you for calling!") | Repeats key details to confirm understanding | Keeps emotions under control | Uses the caller’s name during the conversation | Speaks clearly and slowly |
| Explains policies or procedures clearly | Avoids filler words ("uhm " "like " "you know") | Ends the call on a positive note | Stays calm even when the customer is upset | Confirms information before ending the call |
| Greets the caller professionally | Uses polite phrases ("May I help you?" / "You're welcome") | FREE | Asks a clarifying question ("Could you explain further?") | Does not use slang or informal language |
| Uses an appropriate volume (not too loud or too soft) | Offers a solution to a problem | Acknowledges the customer's feelings | Summarizes the next steps before ending the call | Uses active listening ("I understand your concern") |
| Offers to follow up with an email or further assistance | Avoids interrupting the caller | Uses "please" and "thank you" naturally | Apologizes appropriately ("I’m sorry for the inconvenience.") | Does not place the caller on hold without asking |
This bingo card was created randomly from a total of
25 events.
Acknowledges the customer's feelings, Apologizes appropriately ("I’m sorry for the inconvenience."), Asks a clarifying question ("Could you explain further?"), Avoids filler words ("uhm " "like " "you know"), Avoids interrupting the caller, Confirms information before ending the call, Does not place the caller on hold without asking, Does not use slang or informal language, Ends the call on a positive note, Explains policies or procedures clearly, Greets the caller professionally, Keeps emotions under control, Offers a solution to a problem, Offers to follow up with an email or further assistance, Repeats key details to confirm understanding, Speaks clearly and slowly, Stays calm even when the customer is upset, Summarizes the next steps before ending the call, Uses "please" and "thank you" naturally, Uses a positive tone, Uses a professional closing ("Thank you for calling!"), Uses active listening ("I understand your concern"), Uses an appropriate volume (not too loud or too soft), Uses polite phrases ("May I help you?" / "You're welcome"), Uses the caller’s name during the conversation.Host Instructions:- Decide when to start and select your goal(s)
- Designate a judge to announce events randomly or as they happen
- Cross off events from the list when announced
Goals:- First to get any line (up, down, left, right, diagonally)
- First to get the four corners
- First to get two diagonal lines through the middle (an "X")
- First to get all squares
Guest Instructions:- Check off events on your card as they occur
- If you complete a goal, shout "Bingo!". You've won!
- The judge decides in the case of disputes
