Hospitality Bingo Cards to Download, Print and Customize!

B	I	N	G	O
Problem Solving	Anticipation	Ownership	Eye Contact	Service Recovery
Warm Welcome	Active Listening	Gratitude	Authenticity	Care
Connection	Teamwork	FREE	Personalization	Trust
Follow-up	Positive Attitude	Respect	Going the Extra Mile	Communication
Empathy	Courtesy	Appreciation	Remembering Guest Names	Excellence

This bingo card was created randomly from a total of 25 events.
Active Listening, Anticipation, Appreciation, Authenticity, Care, Communication, Connection, Courtesy, Empathy, Excellence, Eye Contact, Follow-up, Going the Extra Mile, Gratitude, Ownership, Personalization, Positive Attitude, Problem Solving, Remembering Guest Names, Respect, Service Recovery, Smile, Teamwork, Trust, Warm Welcome.

Host Instructions:

Decide when to start and select your goal(s)
Designate a judge to announce events randomly or as they happen
Cross off events from the list when announced

Goals:

First to get any line (up, down, left, right, diagonally)
First to get the four corners
First to get two diagonal lines through the middle (an "X")
First to get all squares

Guest Instructions:

Check off events on your card as they occur
If you complete a goal, shout "Bingo!". You've won!
The judge decides in the case of disputes

B	I	N	G	O
Service Recovery	Ownership	Follow-up	Warm Welcome	Personalization
Excellence	Authenticity	Empathy	Positive Attitude	Communication
Eye Contact	Trust	FREE	Appreciation	Courtesy
Teamwork	Going the Extra Mile	Active Listening	Problem Solving	Smile
Gratitude	Care	Remembering Guest Names	Anticipation	Connection