| Ask a customer on a phone call "Is there is anything else I can help you with?" | Have No Triage Underway Resolvers on your Worklist | SME a Peer | Turn a Frown Upside Down - Make an Irate Customer Happy | Ask a customer if they are Very Satisfied with your Service |
| Use the Cube to get a Question Answered | Learn something new (work related) to share in your team huddle | Warm Transfer a Customer | Obtain via phone call valid information or supporting documentation to move forward on a dispute | Advise the customer of the Customer Satisfaction Survey when ending a phone call |
| Obtain a 98% adherence (not including days off) | Assist With or Take Ownership of an Absent Peer's Work Item | Manager's Special | Close a 90 dispute | No Blank Resolvers on your Worklist |
| Call a customer to acknowledge receipt of their dispute | Call a customer to close a billing inquiry | Share a Best Practice in your team huddle | Note RDS/DTS that customer was contacted and expectations were set | Call a customer and CDWC a Sustain |
| No RDS's over 5 days on your Worklist (Assigned and Claimed) | Receive a Rave Review | Negotiate an Efficiency with a customer | Send an ECard | Claim all RDS's in Assigned within 30 minutes of your tour start |
This bingo card was created randomly from a total of
29 events.
Advise the customer of the Customer Satisfaction Survey when ending a phone call, Ask a customer if they are Very Satisfied with your Service, Ask a customer on a phone call "Is there is anything else I can help you with?", Assist With or Take Ownership of an Absent Peer's Work Item, Call a customer and CDWC a Sustain, Call a customer to acknowledge receipt of their dispute, Call a customer to close a billing inquiry, Claim all RDS's in Assigned within 30 minutes of your tour start, Close a 120 dispute, Close a 90 dispute, Complete a Qualified Ready Now RDS, Have No Triage Underway Resolvers on your Worklist, Learn something new (work related) to share in your team huddle, Negotiate an Efficiency with a customer, No Blank Resolvers on your Worklist, No RDS's over 5 days on your Worklist (Assigned and Claimed), Note RDS/DTS that customer was contacted and expectations were set, Obtain via phone call valid information or supporting documentation to move forward on a dispute, Obtain a 98% adherence (not including days off), Participate in a Customer Service Week Activity, Receive a Rave Review, SME a Peer, Send an ECard, Send an External Rave Review (other org), Send an Internal Rave Review, Share a Best Practice in your team huddle, Turn a Frown Upside Down - Make an Irate Customer Happy, Use the Cube to get a Question Answered, Warm Transfer a Customer.Host Instructions:- Decide when to start and select your goal(s)
- Designate a judge to announce events randomly or as they happen
- Cross off events from the list when announced
Goals:- First to get any line (up, down, left, right, diagonally)
- First to get the four corners
- First to get two diagonal lines through the middle (an "X")
- First to get all squares
Guest Instructions:- Check off events on your card as they occur
- If you complete a goal, shout "Bingo!". You've won!
- The judge decides in the case of disputes
| No RDS's over 5 days on your Worklist (Assigned and Claimed) | Learn something new (work related) to share in your team huddle | Participate in a Customer Service Week Activity | Turn a Frown Upside Down - Make an Irate Customer Happy | Complete a Qualified Ready Now RDS |
| SME a Peer | Send an ECard | Receive a Rave Review | Claim all RDS's in Assigned within 30 minutes of your tour start | Close a 90 dispute |
| Send an Internal Rave Review | Use the Cube to get a Question Answered | Manager's Special | Ask a customer if they are Very Satisfied with your Service | Close a 120 dispute |
| Call a customer to acknowledge receipt of their dispute | Obtain a 98% adherence (not including days off) | Ask a customer on a phone call "Is there is anything else I can help you with?" | Call a customer to close a billing inquiry | Negotiate an Efficiency with a customer |
| No Blank Resolvers on your Worklist | Have No Triage Underway Resolvers on your Worklist | Assist With or Take Ownership of an Absent Peer's Work Item | Note RDS/DTS that customer was contacted and expectations were set | Call a customer and CDWC a Sustain |
This bingo card was created randomly from a total of
29 events.
Advise the customer of the Customer Satisfaction Survey when ending a phone call, Ask a customer if they are Very Satisfied with your Service, Ask a customer on a phone call "Is there is anything else I can help you with?", Assist With or Take Ownership of an Absent Peer's Work Item, Call a customer and CDWC a Sustain, Call a customer to acknowledge receipt of their dispute, Call a customer to close a billing inquiry, Claim all RDS's in Assigned within 30 minutes of your tour start, Close a 120 dispute, Close a 90 dispute, Complete a Qualified Ready Now RDS, Have No Triage Underway Resolvers on your Worklist, Learn something new (work related) to share in your team huddle, Negotiate an Efficiency with a customer, No Blank Resolvers on your Worklist, No RDS's over 5 days on your Worklist (Assigned and Claimed), Note RDS/DTS that customer was contacted and expectations were set, Obtain via phone call valid information or supporting documentation to move forward on a dispute, Obtain a 98% adherence (not including days off), Participate in a Customer Service Week Activity, Receive a Rave Review, SME a Peer, Send an ECard, Send an External Rave Review (other org), Send an Internal Rave Review, Share a Best Practice in your team huddle, Turn a Frown Upside Down - Make an Irate Customer Happy, Use the Cube to get a Question Answered, Warm Transfer a Customer.Host Instructions:- Decide when to start and select your goal(s)
- Designate a judge to announce events randomly or as they happen
- Cross off events from the list when announced
Goals:- First to get any line (up, down, left, right, diagonally)
- First to get the four corners
- First to get two diagonal lines through the middle (an "X")
- First to get all squares
Guest Instructions:- Check off events on your card as they occur
- If you complete a goal, shout "Bingo!". You've won!
- The judge decides in the case of disputes
| No Blank Resolvers on your Worklist | Close a 120 dispute | Ask a customer if they are Very Satisfied with your Service | SME a Peer | Use the Cube to get a Question Answered |
| Send an Internal Rave Review | No RDS's over 5 days on your Worklist (Assigned and Claimed) | Call a customer to acknowledge receipt of their dispute | Negotiate an Efficiency with a customer | Learn something new (work related) to share in your team huddle |
| Claim all RDS's in Assigned within 30 minutes of your tour start | Advise the customer of the Customer Satisfaction Survey when ending a phone call | Manager's Special | Ask a customer on a phone call "Is there is anything else I can help you with?" | Warm Transfer a Customer |
| Obtain a 98% adherence (not including days off) | Obtain via phone call valid information or supporting documentation to move forward on a dispute | Turn a Frown Upside Down - Make an Irate Customer Happy | Call a customer to close a billing inquiry | Send an ECard |
| Complete a Qualified Ready Now RDS | Receive a Rave Review | Send an External Rave Review (other org) | Close a 90 dispute | Share a Best Practice in your team huddle |
This bingo card was created randomly from a total of
29 events.
Advise the customer of the Customer Satisfaction Survey when ending a phone call, Ask a customer if they are Very Satisfied with your Service, Ask a customer on a phone call "Is there is anything else I can help you with?", Assist With or Take Ownership of an Absent Peer's Work Item, Call a customer and CDWC a Sustain, Call a customer to acknowledge receipt of their dispute, Call a customer to close a billing inquiry, Claim all RDS's in Assigned within 30 minutes of your tour start, Close a 120 dispute, Close a 90 dispute, Complete a Qualified Ready Now RDS, Have No Triage Underway Resolvers on your Worklist, Learn something new (work related) to share in your team huddle, Negotiate an Efficiency with a customer, No Blank Resolvers on your Worklist, No RDS's over 5 days on your Worklist (Assigned and Claimed), Note RDS/DTS that customer was contacted and expectations were set, Obtain via phone call valid information or supporting documentation to move forward on a dispute, Obtain a 98% adherence (not including days off), Participate in a Customer Service Week Activity, Receive a Rave Review, SME a Peer, Send an ECard, Send an External Rave Review (other org), Send an Internal Rave Review, Share a Best Practice in your team huddle, Turn a Frown Upside Down - Make an Irate Customer Happy, Use the Cube to get a Question Answered, Warm Transfer a Customer.Host Instructions:- Decide when to start and select your goal(s)
- Designate a judge to announce events randomly or as they happen
- Cross off events from the list when announced
Goals:- First to get any line (up, down, left, right, diagonally)
- First to get the four corners
- First to get two diagonal lines through the middle (an "X")
- First to get all squares
Guest Instructions:- Check off events on your card as they occur
- If you complete a goal, shout "Bingo!". You've won!
- The judge decides in the case of disputes
