Customize Customer Service Week Bingo Bingo Cards

Are you hosting a Customer Service Week Bingo party? Your guests will love playing Customer Service Week Bingo Bingo! Download 2 free pages of Customer Service Week Bingo Bingo including instructions and a randomized call sheet.


One event per line:



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Customer Service Week Bingo Bingo Preview


Customer Service Week Bingo
Advise the customer of the Customer Satisfaction Survey when ending a phone callClose a 90 disputeLearn something new (work related) to share in your team huddleSME a PeerCall a customer to close a billing inquiry
Complete a Qualified Ready Now RDSParticipate in a Customer Service Week ActivityAsk a customer on a phone call "Is there is anything else I can help you with?"Call a customer to acknowledge receipt of their disputeNote RDS/DTS that customer was contacted and expectations were set
Warm Transfer a CustomerAssist With or Take Ownership of an Absent Peer's Work Item
Manager's Special
No RDS's over 5 days on your Worklist (Assigned and Claimed)Call a customer and CDWC a Sustain
Obtain a 98% adherence (not including days off)Send an ECardObtain via phone call valid information or supporting documentation to move forward on a disputeTurn a Frown Upside Down – Make an Irate Customer HappyClose a 120 dispute
Negotiate an Efficiency with a customerReceive a Rave ReviewNo Blank Resolvers on your WorklistHave No Triage Underway Resolvers on your WorklistSend an Internal Rave Review
This bingo card was created randomly from a total of 29 events:
Advise the customer of the Customer Satisfaction Survey when ending a phone call, Ask a customer if they are Very Satisfied with your Service, Ask a customer on a phone call "Is there is anything else I can help you with?", Assist With or Take Ownership of an Absent Peer's Work Item, Call a customer and CDWC a Sustain, Call a customer to acknowledge receipt of their dispute, Call a customer to close a billing inquiry, Claim all RDS's in Assigned within 30 minutes of your tour start, Close a 120 dispute, Close a 90 dispute, Complete a Qualified Ready Now RDS, Have No Triage Underway Resolvers on your Worklist, Learn something new (work related) to share in your team huddle, Negotiate an Efficiency with a customer, No Blank Resolvers on your Worklist, No RDS's over 5 days on your Worklist (Assigned and Claimed), Note RDS/DTS that customer was contacted and expectations were set, Obtain via phone call valid information or supporting documentation to move forward on a dispute, Obtain a 98% adherence (not including days off), Participate in a Customer Service Week Activity, Receive a Rave Review, SME a Peer, Send an ECard, Send an External Rave Review (other org), Send an Internal Rave Review, Share a Best Practice in your team huddle, Turn a Frown Upside Down – Make an Irate Customer Happy, Use the Cube to get a Question Answered, Warm Transfer a Customer.

Host Instructions:
  • Decide when to start and select your goal(s)
  • Designate a judge to announce events randomly or as they happen
  • Cross off events from the list when announced
Goals:
  • First to get any line (up, down, left, right, diagonally)
  • First to get the four corners
  • First to get two diagonal lines through the middle (an "X")
  • First to get all squares
Guest Instructions:
  • Check off events on your card as they occur
  • If you complete a goal, shout "Bingo!". You've won!
  • The judge decides in the case of disputes
Customer Service Week Bingo
Call a customer to close a billing inquirySend an External Rave Review (other org)Receive a Rave ReviewLearn something new (work related) to share in your team huddleAdvise the customer of the Customer Satisfaction Survey when ending a phone call
Close a 90 disputeCall a customer to acknowledge receipt of their disputeNegotiate an Efficiency with a customerNo RDS's over 5 days on your Worklist (Assigned and Claimed)Warm Transfer a Customer
Assist With or Take Ownership of an Absent Peer's Work ItemComplete a Qualified Ready Now RDS
Manager's Special
Claim all RDS's in Assigned within 30 minutes of your tour startAsk a customer if they are Very Satisfied with your Service
Obtain a 98% adherence (not including days off)Use the Cube to get a Question AnsweredSend an Internal Rave ReviewNote RDS/DTS that customer was contacted and expectations were setNo Blank Resolvers on your Worklist
Close a 120 disputeHave No Triage Underway Resolvers on your WorklistParticipate in a Customer Service Week ActivityAsk a customer on a phone call "Is there is anything else I can help you with?"Call a customer and CDWC a Sustain
This bingo card was created randomly from a total of 29 events:
Advise the customer of the Customer Satisfaction Survey when ending a phone call, Ask a customer if they are Very Satisfied with your Service, Ask a customer on a phone call "Is there is anything else I can help you with?", Assist With or Take Ownership of an Absent Peer's Work Item, Call a customer and CDWC a Sustain, Call a customer to acknowledge receipt of their dispute, Call a customer to close a billing inquiry, Claim all RDS's in Assigned within 30 minutes of your tour start, Close a 120 dispute, Close a 90 dispute, Complete a Qualified Ready Now RDS, Have No Triage Underway Resolvers on your Worklist, Learn something new (work related) to share in your team huddle, Negotiate an Efficiency with a customer, No Blank Resolvers on your Worklist, No RDS's over 5 days on your Worklist (Assigned and Claimed), Note RDS/DTS that customer was contacted and expectations were set, Obtain via phone call valid information or supporting documentation to move forward on a dispute, Obtain a 98% adherence (not including days off), Participate in a Customer Service Week Activity, Receive a Rave Review, SME a Peer, Send an ECard, Send an External Rave Review (other org), Send an Internal Rave Review, Share a Best Practice in your team huddle, Turn a Frown Upside Down – Make an Irate Customer Happy, Use the Cube to get a Question Answered, Warm Transfer a Customer.

Host Instructions:
  • Decide when to start and select your goal(s)
  • Designate a judge to announce events randomly or as they happen
  • Cross off events from the list when announced
Goals:
  • First to get any line (up, down, left, right, diagonally)
  • First to get the four corners
  • First to get two diagonal lines through the middle (an "X")
  • First to get all squares
Guest Instructions:
  • Check off events on your card as they occur
  • If you complete a goal, shout "Bingo!". You've won!
  • The judge decides in the case of disputes