Customer Service Week Bingo Bingo Cards to Download, Print and Customize!

Customer Service Week Bingo
Ask a customer on a phone call "Is there is anything else I can help you with?"	Have No Triage Underway Resolvers on your Worklist	SME a Peer	Turn a Frown Upside Down - Make an Irate Customer Happy	Ask a customer if they are Very Satisfied with your Service
Use the Cube to get a Question Answered	Learn something new (work related) to share in your team huddle	Warm Transfer a Customer	Obtain via phone call valid information or supporting documentation to move forward on a dispute	Advise the customer of the Customer Satisfaction Survey when ending a phone call
Obtain a 98% adherence (not including days off)	Assist With or Take Ownership of an Absent Peer's Work Item	Manager's Special	Close a 90 dispute	No Blank Resolvers on your Worklist
Call a customer to acknowledge receipt of their dispute	Call a customer to close a billing inquiry	Share a Best Practice in your team huddle	Note RDS/DTS that customer was contacted and expectations were set	Call a customer and CDWC a Sustain
No RDS's over 5 days on your Worklist (Assigned and Claimed)	Receive a Rave Review	Negotiate an Efficiency with a customer	Send an ECard	Claim all RDS's in Assigned within 30 minutes of your tour start

This bingo card was created randomly from a total of 29 events.
Advise the customer of the Customer Satisfaction Survey when ending a phone call, Ask a customer if they are Very Satisfied with your Service, Ask a customer on a phone call "Is there is anything else I can help you with?", Assist With or Take Ownership of an Absent Peer's Work Item, Call a customer and CDWC a Sustain, Call a customer to acknowledge receipt of their dispute, Call a customer to close a billing inquiry, Claim all RDS's in Assigned within 30 minutes of your tour start, Close a 120 dispute, Close a 90 dispute, Complete a Qualified Ready Now RDS, Have No Triage Underway Resolvers on your Worklist, Learn something new (work related) to share in your team huddle, Negotiate an Efficiency with a customer, No Blank Resolvers on your Worklist, No RDS's over 5 days on your Worklist (Assigned and Claimed), Note RDS/DTS that customer was contacted and expectations were set, Obtain via phone call valid information or supporting documentation to move forward on a dispute, Obtain a 98% adherence (not including days off), Participate in a Customer Service Week Activity, Receive a Rave Review, SME a Peer, Send an ECard, Send an External Rave Review (other org), Send an Internal Rave Review, Share a Best Practice in your team huddle, Turn a Frown Upside Down - Make an Irate Customer Happy, Use the Cube to get a Question Answered, Warm Transfer a Customer.

Host Instructions:

Decide when to start and select your goal(s)
Designate a judge to announce events randomly or as they happen
Cross off events from the list when announced

Goals:

First to get any line (up, down, left, right, diagonally)
First to get the four corners
First to get two diagonal lines through the middle (an "X")
First to get all squares

Guest Instructions:

Check off events on your card as they occur
If you complete a goal, shout "Bingo!". You've won!
The judge decides in the case of disputes

Customer Service Week Bingo
No RDS's over 5 days on your Worklist (Assigned and Claimed)	Learn something new (work related) to share in your team huddle	Participate in a Customer Service Week Activity	Turn a Frown Upside Down - Make an Irate Customer Happy	Complete a Qualified Ready Now RDS
SME a Peer	Send an ECard	Receive a Rave Review	Claim all RDS's in Assigned within 30 minutes of your tour start	Close a 90 dispute
Send an Internal Rave Review	Use the Cube to get a Question Answered	Manager's Special	Ask a customer if they are Very Satisfied with your Service	Close a 120 dispute
Call a customer to acknowledge receipt of their dispute	Obtain a 98% adherence (not including days off)	Ask a customer on a phone call "Is there is anything else I can help you with?"	Call a customer to close a billing inquiry	Negotiate an Efficiency with a customer
No Blank Resolvers on your Worklist	Have No Triage Underway Resolvers on your Worklist	Assist With or Take Ownership of an Absent Peer's Work Item	Note RDS/DTS that customer was contacted and expectations were set	Call a customer and CDWC a Sustain